Customer support
Customer support
Customer support
Lead Generation
Lead Generation
Lead Generation
Graphic Grid — boosting seamless lead gen & customer support
Year
2025
Client
Graphic Grid
Timeframe
12 weeks
Since launching Brandie, Graphic Grid has seen a significant shift in how they attract, qualify & nurture prospective clients. The chatbot generates ave. 95 qualified leads per month & handles +150 support enquiries monthly, responding instantly to common questions — without interrupting the design team. Email nurture flows have driven stronger engagement, with a 22% boost in discovery call bookings - allowing their team to focus on creative output.
Since launching Brandie, Graphic Grid has seen a significant shift in how they attract, qualify & nurture prospective clients. The chatbot generates ave. 95 qualified leads per month & handles +150 support enquiries monthly, responding instantly to common questions — without interrupting the design team. Email nurture flows have driven stronger engagement, with a 22% boost in discovery call bookings - allowing their team to focus on creative output.
Since launching Brandie, Graphic Grid has seen a significant shift in how they attract, qualify & nurture prospective clients. The chatbot generates ave. 95 qualified leads per month & handles +150 support enquiries monthly, responding instantly to common questions — without interrupting the design team. Email nurture flows have driven stronger engagement, with a 22% boost in discovery call bookings - allowing their team to focus on creative output.
The challenge
Graphic Grid struggled to manage the early stages of client engagement without manual effort. Potential clients often had repetitive questions about services, timelines & deliverables, pulling the team into repeated enquiries. They needed to hande more website traffic & enquiries, which risked missed opportunities & slower responses. They needed to filter and pre-qualify leads, educate prospects on their services & maintain a consistent brand presence — all without scaling their internal resources.
Graphic Grid struggled to manage the early stages of client engagement without manual effort. Potential clients often had repetitive questions about services, timelines & deliverables, pulling the team into repeated enquiries. They needed to hande more website traffic & enquiries, which risked missed opportunities & slower responses. They needed to filter and pre-qualify leads, educate prospects on their services & maintain a consistent brand presence — all without scaling their internal resources.
Graphic Grid struggled to manage the early stages of client engagement without manual effort. Potential clients often had repetitive questions about services, timelines & deliverables, pulling the team into repeated enquiries. They needed to hande more website traffic & enquiries, which risked missed opportunities & slower responses. They needed to filter and pre-qualify leads, educate prospects on their services & maintain a consistent brand presence — all without scaling their internal resources.
The solution
We built Brandie, a custom AI chatbot that embodies their brand — intelligent, creative & approachable. Its conversational design mirrors the team’s process - offering insight into services, answering questions, qualifying leads with strategic prompts, directing them to case studies, setting clear expectations & booking meetings with their team. We integrated Brandie with automated nurturing sequences to keep warm leads engaged via email. This created efficiency & elevated their digital presence - positioning them as a forward-thinking agency that delivers clarity & confidence even before a call is booked.
We built Brandie, a custom AI chatbot that embodies their brand — intelligent, creative & approachable. Its conversational design mirrors the team’s process - offering insight into services, answering questions, qualifying leads with strategic prompts, directing them to case studies, setting clear expectations & booking meetings with their team. We integrated Brandie with automated nurturing sequences to keep warm leads engaged via email. This created efficiency & elevated their digital presence - positioning them as a forward-thinking agency that delivers clarity & confidence even before a call is booked.
We built Brandie, a custom AI chatbot that embodies their brand — intelligent, creative & approachable. Its conversational design mirrors the team’s process - offering insight into services, answering questions, qualifying leads with strategic prompts, directing them to case studies, setting clear expectations & booking meetings with their team. We integrated Brandie with automated nurturing sequences to keep warm leads engaged via email. This created efficiency & elevated their digital presence - positioning them as a forward-thinking agency that delivers clarity & confidence even before a call is booked.
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