Customer support
Customer support
Customer support
Lead Generation
Lead Generation
Lead Generation
Customer Nurturing
Customer Nurturing
Customer Nurturing
Sanders Group — customer support & lead generation
Year
2024
Client
Sanders Group
Timeframe
6 weeks
On average, Sanders Group now generates 146 qualified leads per month directly through Lumi. Over 320 enquiries are being resolved by the AI system every month — freeing up their team to focus on high-value client interactions. Response times, once a bottleneck at 14 hours, have been reduced to 3 minutes with 24/7 assistance. Their sales team reports spending 40% less time manually sorting leads and handling follow-ups. Within just 60 days of implementation, Sanders Group saw an 18% increase in website conversion rates.
On average, Sanders Group now generates 146 qualified leads per month directly through Lumi. Over 320 enquiries are being resolved by the AI system every month — freeing up their team to focus on high-value client interactions. Response times, once a bottleneck at 14 hours, have been reduced to 3 minutes with 24/7 assistance. Their sales team reports spending 40% less time manually sorting leads and handling follow-ups. Within just 60 days of implementation, Sanders Group saw an 18% increase in website conversion rates.
On average, Sanders Group now generates 146 qualified leads per month directly through Lumi. Over 320 enquiries are being resolved by the AI system every month — freeing up their team to focus on high-value client interactions. Response times, once a bottleneck at 14 hours, have been reduced to 3 minutes with 24/7 assistance. Their sales team reports spending 40% less time manually sorting leads and handling follow-ups. Within just 60 days of implementation, Sanders Group saw an 18% increase in website conversion rates.
The challenge
Sanders Group had built a strong reputation in workspace management but struggled with two major pain points: consistently converting web traffic into qualified leads, and scaling customer support without adding strain to their internal team. Their existing website lacked interactive touchpoints and was missing structured follow-up, leading to lost opportunities and slow response times.
Sanders Group had built a strong reputation in workspace management but struggled with two major pain points: consistently converting web traffic into qualified leads, and scaling customer support without adding strain to their internal team. Their existing website lacked interactive touchpoints and was missing structured follow-up, leading to lost opportunities and slow response times.
Sanders Group had built a strong reputation in workspace management but struggled with two major pain points: consistently converting web traffic into qualified leads, and scaling customer support without adding strain to their internal team. Their existing website lacked interactive touchpoints and was missing structured follow-up, leading to lost opportunities and slow response times.
The solution
We built a custom AI chatbot to live across their website and landing pages. Lumi is there to answer questions, qualify leads, guide visitors through the decision-making process & ensure relevant prospects reach their sales team. We also developed intelligent conversational flows tailored to the brand’s voice, building trust with prospects from the very first interaction. By creating a system that thinks ahead and supports at scale, we helped them deliver a more premium customer experience without adding complexity behind the scenes.
We built a custom AI chatbot to live across their website and landing pages. Lumi is there to answer questions, qualify leads, guide visitors through the decision-making process & ensure relevant prospects reach their sales team. We also developed intelligent conversational flows tailored to the brand’s voice, building trust with prospects from the very first interaction. By creating a system that thinks ahead and supports at scale, we helped them deliver a more premium customer experience without adding complexity behind the scenes.
We built a custom AI chatbot to live across their website and landing pages. Lumi is there to answer questions, qualify leads, guide visitors through the decision-making process & ensure relevant prospects reach their sales team. We also developed intelligent conversational flows tailored to the brand’s voice, building trust with prospects from the very first interaction. By creating a system that thinks ahead and supports at scale, we helped them deliver a more premium customer experience without adding complexity behind the scenes.
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