Scaling Customer Support Without Scaling Your Team
Jun 4, 2025
We're joined by Tim Sharpley — a successful real estate broker navigating the challenges of rapid growth and rising client expectations. We’re diving into what’s really happening behind the scenes for brokers right now: how to keep up with constant enquiries, protect your time, and still deliver personal client care without burning out your team. Tim’s sharing his honest perspective on what’s working, where the gaps are, and how he’s thinking about scaling smarter in the year ahead. Whether you’re an agent, broker, or business owner looking for real insights — this conversation’s for you.
In this episode, we sat down with Tim Sharpley, a leading real estate broker, to talk candidly about the current market landscape and how rising client expectations are putting pressure on brokers and their teams. Tim shared what it’s really like trying to juggle high volumes of enquiries, endless follow-up conversations, and client care — all while trying to stay focused on growing his business.
We discussed the challenge of maintaining personal, timely communication as his pipeline grows, and the frustration of losing warm leads when responses aren’t fast enough. Tim also shared what’s been helping him adapt, how he’s rethinking customer care as a broker, and the importance of freeing up his team’s time without sacrificing client experience.
He gave us a look at some exciting projects on the horizon — from strategic expansions to the tech investments he’s making to stay ahead of the competition.
If you’re a broker facing similar growing pains and wondering how others are navigating this balance between human connection and scale, you won’t want to miss this.
Launching soon — real talk, real challenges, and practical insights you can apply to your own business.
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